Refund & Cancellation Policy

WAR is a product of WESIMPLIFAI PRIVATE LIMITED ("We", "Us", "Our"). This Refund & Cancellation Policy explains how refunds, cancellations, and subscription terminations are handled for purchases made through WAR.

1. Scope

This policy applies to:

• WAR subscription plans
• WAR credit purchases
• Digital products and services offered through WAR
• Additional paid features or capability packs

All purchases are made in Indian Rupees (INR) unless otherwise specified.

2. Nature of Our Services

WAR provides cloud-based software and AI-powered digital services. As our products are digital and are delivered immediately after successful payment, refunds are generally limited to the circumstances described below.

3. Subscription Cancellation

You may cancel your subscription at any time from your account settings.

• Your subscription will remain active until the end of the current billing period.
• No additional renewal charges will be made after cancellation.
• Partial refunds are not provided for unused subscription periods.

4. Credit Purchases

WAR Credits are digital usage credits that allow access to platform capabilities. Once credits have been successfully added to your account, they are generally:

• Non-refundable
• Non-transferable
• Not redeemable for cash

Unused credits remain available in your account subject to our Terms & Conditions.

5. Eligible Refunds

Refunds may be considered in the following situations:

• Duplicate payment due to a technical issue.
• Payment successfully processed but credits or subscription were not delivered because of a verified platform error.
• Incorrect amount charged because of a billing error attributable to WESIMPLIFAI.
• Other exceptional circumstances reviewed on a case-by-case basis.

Approved refunds will be processed to the original payment method wherever possible.

6. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Failure to use purchased credits or subscriptions.
• User errors during purchase.
• Service interruptions caused by third-party providers beyond our reasonable control.
• Suspension or termination resulting from violation of our Terms & Conditions.

7. Refund Processing

Where a refund is approved:

• If approved, refunds are generally initiated within 5–7 business days.
• The actual credit to your account depends on your bank or payment provider and may take additional processing time.

8. Failed or Pending Transactions

If your payment fails or remains pending:

• No credits or subscription benefits will be granted until successful payment confirmation is received.
• If money has been debited but the transaction failed, the amount is generally reversed automatically by your bank or payment provider. Please contact your bank if the reversal is delayed.

Payments are processed through authorized payment partners. If a transaction is unsuccessful but your account has been debited, the amount is typically reversed by your bank or payment provider according to their policies.

9. Contact Us

For billing, refund, or cancellation requests, please contact:

WESIMPLIFAI PRIVATE LIMITED
A-904 Emerald Heights, Shamshabad Fatehabad Link Road
Agra – 282001, Uttar Pradesh, India
Email: support@wesimplifai.com
Website: wesimplifai.com/contact

Please include:

• Registered email address
• Transaction ID or Order ID
• Payment date
• Brief description of the issue

We aim to acknowledge billing and refund requests within 2 business days.

10. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available on our website and will become effective from the date of publication.